Shopping with us – FAQs
‘Who Needs The Mall’ is brought to you by Mum’s Mail.
Mum’s Mail has been informing moms and families of great products and services since 2003. We have a loyal and engaged following and we are a trusted source of information and advice.
Who Needs The Mall is an online marketplace, our store holders each have their own store in our marketplace. When you shop, you’re shopping from the best small creative businesses we can find. Everything on our site is sold directly by them and shipped directly from them to you.
Why we are different
Our marketplace is curated by us to bring you the best available products and services. We carefully select the store holders to ensure you have the most interesting and creative choices.
To ensure you have the best buying experience we continually monitor the performance of each of our stores; good service is just as important to us as great products.
Browse and buy in one easy step
Add to your basket from any of our stores, you only have to go through one simple checkout. If you order from different stores items will be sent individually and delivery costs and timings will vary.
Items are sent to you directly by the individual store holder that created, designed or selected it so delivery options for each product are specified on the product pages. Each store holder offers their own delivery options and they will vary depending on the items, the distances and the timescales.
If you want an update about delivery for an order you have already made, please contact the store holder using the contact link on your order confirmation email or go to the store on Who Needs The Mall use the contact form.
We’ll keep you posted
When you checkout, you’ll receive an email to confirm that we’ve received your order and payment, and then another to confirm dispatch, once our store holder processes your order.
Our safe and secure payment gateway
We partner with PayFast to process your payments quickly and securely. PayFast accept all major debit cards and credit cards from Visa and MasterCard. You can make an Instant EFT via PayFast we even accept Masterpass digital wallet from MasterCard and Bitcoin.
Who Needs The Mall will never hold your card details.
If you are lucky enough to get a promotional code, the reduction is applied during the checkout process and usually to the price of the product and not the delivery cost.
Our store holders are here to help, and so are we!
Should you have any questions about a product or service you can contact our stores directly by clicking “Send Vendor a message” on the Store page. If you experience any difficulties using the marketplace or with any store owner then please contact our team here.
Please let us know what you think
We are always looking for ways to improve the shopping experience with Who Needs The Mall so please use our comments function to give the stores feedback or give your feedback directly to us. We want to know what you think, good, bad or even ideas and suggestions about what you want to see for sale on our site.